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Return to shopReturns & Exchanges
At Loobari, we want you to shop with confidence. Your satisfaction is our priority, and we are committed to providing high-quality men’s salon cosmetics products across categories such as Hair Care, Beard & Shaving, Skin Care, Fragrances, Body Care, Men’s Makeup, Salon Tools, Premium Brands, and Gift Sets.
If for any reason you are not completely satisfied with your purchase, our Returns & Exchanges Policy ensures a smooth and hassle-free process.
Eligibility for Returns & Exchanges
You may return or exchange items if they meet the following conditions:
- The product is unused, unopened, and in its original packaging.
- The return/exchange request is made within 7 days of delivery.
- Items must include all accessories, free gifts, and promotional items received with the purchase.
- Products that are damaged, defective, or incorrect upon delivery are fully eligible for return or replacement.
⚠️ Non-returnable items:
- Opened or used personal care products (e.g., Shampoos, Beard Oils, Perfumes, Lotions, Makeup).
- Items purchased on sale or clearance (unless defective or damaged).
- Gift sets or grooming kits once opened.
Return & Exchange Process
Submit a Request
- Contact our Customer Support Team via email or WhatsApp within 7 days of receiving your order.
- Provide your order number, product details, and reason for return/exchange.
Approval & Instructions
- Once approved, you will receive return/exchange instructions.
- Products must be securely packaged to avoid damage in transit.
Inspection & Refund/Exchange
- Returned products will be inspected by our quality team.
- Refunds will be processed to your original payment method within 7–14 business days.
- Exchanges will be shipped once the returned product is verified.
Refunds
- Refunds are issued only for eligible returns.
- Shipping and handling charges are non-refundable unless the product was damaged or incorrectly delivered.
- If you used a discount code or voucher, only the final paid amount will be refunded.
Exchanges
- Exchanges are allowed for the same product type or similar value item.
- If the new item is of higher value, the difference must be paid.
- If it is of lower value, the balance will be refunded as store credit.
Damaged, Defective, or Wrong Items
If you received a damaged, defective, or incorrect product, please notify us immediately. We will arrange a free replacement or full refund, including shipping costs.
Contact Us
For any questions regarding these Terms & Conditions, please contact:
Loobari – Men’s Salon Cosmetics Products UAE
📧 Email: support@loobari.com
📍 Location: United Arab Emirates